Who is F.lli Lorenzi S.r.l.
F.lli Lorenzi S.r.l. is the direct heir of the first shop Lorenzi opened in Milan in C.so Magenta, in 1919, by Olimpio Lorenzi (grandfather of Marcello and Stefano Lorenzi, owners of F.lli Lorenzi S.r.l.). The shop F.lli Lorenzi of Corso di Porta Romana 1 selects specific products to be offered to their clients, and designs and produces selected handcrafted items.
Are the items always available?
All the items present in the page of products, if not specifically stated, are available for the purchase.
If I need something that I cannot find, how can I order it?
If you need a product that you cannot find, make your request at the email address: This email address is being protected from spambots. You need JavaScript enabled to view it., or else call +39-0245488799, or number +39-3519231938 for a video call on Whatsapp.
Can I book a product?
The purchase service online does not involve booking of products; it is always possible to contact the customer service, though, at the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Can I cancel an order already booked and paid?
Orders of the products already paid cannot be cancelled.
Can you have promotional codes?
No, our products are not subjected to discounts or promotions.
Is there a limit to the number of products I can buy?
Purchase is possible until depletion or reserves.
The products I will receive after purchase are identical to those that are shown in the photo?
The products whose photographs are used in our Website are often manufactured with natural materials, therefore they are not always identical. This is the reason why the product purchased could slightly vary from the one shown in the picture.
Can you produce customised products?
Yes, it is possible. In this case we will interact directly with you as clients to evaluate the request and its feasibility in detail. Please use our contacts for your request.
Is there any warranty for the product?
There is a warranty if the product purchased is defective, malfunctioning or if it does not comply with what declared by the seller or to what that product is normally intended. The warranty is not valid in case the malfunctioning/defect is caused by negligence or by an unsuitable use of the product acquired.
Do prices include VAT?
Prices include VAT in Italy. In the countries outside Europe prices do not include VAT.
How can I contact customer care?
Our customer service online at the address This email address is being protected from spambots. You need JavaScript enabled to view it. is available from Monday to Friday, from 15:00 to 18:00.
I have placed an order, but I haven’t received the order confirmation by email. Is this order valid?
If you have placed an order but you have not received confirmation, please contact our customer service This email address is being protected from spambots. You need JavaScript enabled to view it.
Which payment methods do you accept?
Credit cards: Visa, Mastercard. If you want to pay by bank transfer, please contact us at the addressThis email address is being protected from spambots. You need JavaScript enabled to view it.
How can I contact your shop?
Please visit our Home Page!
